Terms and Conditions
These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.agoraitech.com/ (the “Website”).
Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as “you”, “customer”, “user” or “buyer”) acknowledge and agree to accept these Terms and Conditions.
In General
These general terms and conditions (here after: Conditions) apply to all offers, orders and agreements of Agoraitech to the exclusion of any other general terms and conditions these Conditions are apply.
These Conditions apply to all legal relationships where Agoraitech is the supplier of goods or services.
In these Conditions “Customer” means each natural person or legal entity who enters into a legal relationship with Agoraitech.
By accepting placing the customer also accepts the applicability of these conditions.
A deviation from the provisions contained in these Conditions can only be made in writing and solely by Agoraitech, in which case the other provisions will remain unimpaired.
User Account
You must register as a member on the Website in order to shop, to use some services and to enjoy special promotions and activities.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Agoraitech will not be held responsible and will not offer any compensation in such cases.
Agoraitech will always comply with the law, and We kindly remind users to do the same. As importers the customers are responsible to comply with all laws and regulations in their own countries.
Ordering
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Agoraitech will not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Likewise customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of the products offered on the Website, Agoraitech may have to limit the number of products available for purchase. Agoraitech reserves the right to change quantities available for purchase at any time, even after you place an order.
Following order dispatch, transportation is the sole responsibility of third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.
Order Cancelation
Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
Payment
Payments can be used with PayPal, Credit Card.
When paying in a different currency than Euro’s, the exchange rate at the time of payment will apply.
Cheques will not be accepted by Agoraitech.
Unless expressly agreed otherwise by Agoraitech, the customer shall not be entitled to any discount, deduction or set-off against any payment.
Shipping and Delivery
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Agoraitech’s control. We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Agoraitech cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when Agoraitech confirms your order but subsequently learns that it cannot be supplied to you. Agoraitech cannot guarantee the availability of all the products. When there is a shortage Agoraitech will inform the customer. Agoraitech will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time. During those special occasions We will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Agoraitech cannot make changes to your shipping address once a package has been shipped, and Agoraitech is not liable for packages lost due to incomplete or inaccurate addresses.
Agoraitech cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Agoraitech can neither be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as “delivered” by shipping companies are considered delivered. Agoraitech cannot be made liable of non-delivery in this case.
If the address to which the package is sent to and other contact information are the correct address and contact information as provided by the customer, Agoraitech cannot be held liable if a package is returned.
Whatever the customer orders is what will be shipped. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.
All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. This applies for flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time We will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company’s tracking website.
Shipping costs
Agoraitech will charge shipping costs for every shipment if not stated otherwise. These costs are dependent on the forwarder, location of the shipping address, the weight and size.
Agoraitech will use the guidelines of the forwarder to state the price for the shipment. The customer may ask for a quote of the costs or additional services before shipping. Agoraitech is free to change the shipping location and shipping costs as it deems fit. In case this happen, the customer will be notified.
The customer bears responsibility to give correct data. When the delivery address is not correct the costs for a second shipment to the amended delivery address are for the customer to bear.
Exchange and Returns
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. Stripe, credit card company, etc).
After approval by Agoraitech returns can be made providing that the items are new and in original packaging complete with all accessories and manuals.
The customer is responsible for good packaging. All the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer and Agoraitech.
You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.
The refund does not cover volume/wholesale and customized orders.
Shipping back to Agoraitech is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to Agoraitech. Agoraitech is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Agoraitech.
RMA
The customer needs to fill out the return form on in order to apply for RMA. Please write us via: info@agoraitech.com, and the form will be sent to you. After approval the product(s) can be send in at the expense of the customer to the address as stated on the return form.
The filled out and by Agoraitech approved return form needs to be send in together with the shipment and the original Agoraitech invoice. Without these the RMA cannot be handled.
Agoraitech cannot be held liable for any loss of data or presets due to RMA handling. To prevent this, take some time to make a backup.
The RMA handling at Agoraitech is based on Carry-in conditions. This means that products are send in for repair on the expense of the customer. The costs for the shipment back to the customer are for Agoraitech.
If a RMA request has been found unjustified the customer will be notified. Then repairs and or return shipment will follow in dialogue with the customer and the expenses will be for the customer to bear.
The RMA handling will take up to 6 weeks. Agoraitech will do everything to keep the handling time as short as possible.
The customer is liable for any damages or loss during transport and cannot be recouped from Agoraitech.
Other conditions
Even when Agoraitech has allowed deviations from these Conditions over a short or longer period of time, and whether tacitly or not, Agoraitech’s right to seek immediate and strict observance of these Conditions remains in force.
Any flexibility in the application of the Conditions by Agoraitech does not entitle the customer to any rights to it.
If one or more of the provisions in these Conditions or any other agreement with Agoraitech, should be in conflict with any applicable statutory regulations, the applicable provision will become ineffective and Agoraitech will replace it by a new comparable provision that is acceptable in law.
Agoraitech is entitled to use third parties for the execution of the Order(s).
Warranty
Agoraitech applies the warranty period of twelve (12) months on all products. Except it is assumed by EU law Agoraitech cannot be held liable for a warranty period longer than the period as defined by the manufacturers and suppliers. Agoraitech respects the rights and claims the Customer has in possession.
When a product has a defect within the warranty period the please contact us via info@agoraitech.com a return form will be send to you. After the form has been approved, the product can be returned for repair. For a defect within the warranty period by the customers own doing Agoraitech will give an estimate of the repair costs that includes material and labor plus the costs for return shipment. If the previous statement is true, any costs, which came into being will not be compensated by Agoraitech.
Warranty on products will be rendered void when:
-The warranty period has expired
-Inappropriate usage
-When the product is not in its original state, for example due to modifications
-When the product has been used in combinations with accessories that not support the product.
-Unsupported software or firmware
When a defect has been caused by the customer the costs for the repairs and shipment are for the customer to bear.
Warranty on all products only applies to the main unit.
In case customers receive a replacement for a product within the warranty period, the expiration date of the warranty will remain the same.
Non-Returnable
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
Liability
Agoraitech can not be held liable for damages caused by inappropriate usage, incompetence and incorrect assembling.
In no case is Agoraitech responsible or can be held responsible for loss or damage during the return transport. When the packaging evidently has transport damage.
Force majeure
Without prejudice to other rights to which they are entitled, in the case of force majeure, Agoraitech has the right if they so desire to suspend the execution of the order or dissolve the agreement without judicial intervention, by notifying the client in writing and without Agoraitech being liable for any compensation, unless this would be unacceptable according to the standards of reasonableness and fairness under the given circumstances.
Force majeure is understood to mean every shortcoming that cannot be attributed to Agoraitech, because no blame is attributable to them and they cannot be held responsible pursuant to the law, legal act or generally accepted practice.
Pictures and product information
Prictures and product information on the Agoraitech site are there to illustrate the product(s). Agoraitech cannot be held liable in any way for damages due to inaccurate pictures or information on the website. On the other hand, Agoraitech will do everything to represent the products as accurately as possible.
Product Descriptions
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Storage of Contracts and Access
Every contract will be stored for a period of three (3) years from the placement of the order. Customers can access their contracts, as well as the T&C in force at the time, during such term.
Prices
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
All prices on Agoraitech are conditional, if anything for graphical or typing errors.
All prices on Agoraitech are in Euro’s
All offers on Agoraitech are deemed to be non-binding deviations hereof can only be made in writing and solely by Agoraitech. Offers are all non-binding and under reserve nevertheless of the availability of the products.
All offers on Agoraitech are deemed to be non-binding. Agoraitech expressly reserves the right to change prices, in particular when this is required on the basis of (statutory) regulations.
Applicable Law
These conditions are governed by and construed exclusively under Malta law without regard to conflicts of laws principles.
When you are a merchant, a legal entity of a company or a public legal entity any disputes are between Agoraitech and you. Settlement before a legal court is excluded. If for any reason you are not pleased with the supplied products or services of Agoraitech please put it into words and send an e-mail to info@agoraitech. We will contact you within fourteen (14) days.
Privacy Notice
By placing an order, the customer gives Agoraitech permission to use personal data in the sense of Personal Data Protection Act. The data will only be implemented to carry out services and will not be given of sold to third parties.Agoraitech respects customer privacy. Please read about our privacy policy here: https://www.agoraitech.com/privacy-policy
Customer Conduct
Although Agoraitech will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or Agoraitech may, for example, include any of the following:
Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
Agoraitech reserves the right to no longer accept orders from the customer in the future without further notice.
Conditions Of Use
Copyrights
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Agoraitech and are protected by international copyright laws.
Trademarks
Logos, icons, graphics and Website names are trademarks registered by Agoraitech or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with Agoraitech. Other trademarks which are not owned by Agoraitech are the property of the respective owners.
License and Site Access
Agoraitech grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Agoraitech.
Agoraitech Marketing Correspondence
Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.
Agoraitech is owned by MELART INTERNATIONAL
Registration Number：
Company Address:
